Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide when booking our services, including your name, email address, phone number, delivery address, and payment information. Payment details are processed securely by Stripe and are never stored on our servers.

2. How We Use Your Information

We use your information to process bookings, deliver and maintain equipment, communicate about your account, process payments, and improve our services. We do not sell your personal information to third parties.

3. Payment Security

All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store credit card numbers or sensitive financial data on our systems.

4. Data Sharing

We share your information only with service providers necessary to operate our business: Stripe for payment processing, and delivery personnel for equipment installation. We may also disclose information when required by law.

5. Cookies

We use essential cookies to manage your booking session and authentication. We do not use tracking or advertising cookies.

6. Data Retention

We retain your account information for the duration of your subscription and for a reasonable period afterward for legal and business purposes. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of non-essential communications at any time. To exercise these rights, contact us at the email below.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email. Continued use of our services after changes constitutes acceptance.

9. Contact

Questions about your privacy? Email us at hello@washerdryer.com.